THIS IS A NEW PROCEDURE AS OF JULY 1, 2023. ALL OTHER RETURNED PROCEDURES ARE NO LONGER TO BE USED.
- Locate the Prefilled FedEx Package US Airbill that is to be used for returning you lunar or meteorite sample disk package.
- Check with your local FedEx Office Ship Center for their last pick-up time. You can only ship these package(s) Monday through Thursday. Do Not Ship the Day before a Federal Holiday. You must arrive at your designated FedEx Office Ship Center 1 hour prior to their last pick-up time. This is to ensure that the package goes out the same day that you drop off the package(s).
- For example, if the FedEx Office Ship Center is open till Monday – Friday, 7:00 pm and Saturday till 5 pm. However, the last pick up for the day is at Monday-Friday is 5:30 and Saturday is noon, you need to be at the FedEx Office Ship Center no later than 4:30 Monday- Thursday, to ensure that the package goes out the same day and arrives Tuesday- Friday.
- Please plan according. These packages are being shipped OVERNIGHT PRIORITY and need to be delivered the next day. If you ship out on Friday, they will not be delivered until the following Monday. If you ship out on a day before a federal holiday, the packages will be held until the next business day. You will get a phone call on why you did not follow the new protocols.
- If for some reason you have missed the last pick up of the day, you would need to take the samples back to your safe and secure them till the next appropriate drop-off time, Monday – Thursday.
- Prepare package for return mailing in the original box. The package must be returned in the sample box with no additional weight included. If you have both the Lunar and Meteorite Sample Disk Packages, DO NOT SHIP Them in the Same BOX. We DO NOT Mix Missions. You will have a FedEx AirBill for each box. Do not add insurance for the package. As always, we do not put a price on the samples. The Declared value should be set as $0.00
- Once the package(s) are received, we will check the samples back in and send you a return receipt.
If you have any questions, please do not hesitate to contact me at:
Bridget McInturff
Phone: 281-483-3870